how to turn off water main

Turning off a water meter might seem daunting at first, but it's a useful skill to have, especially in emergencies. Whether you're tackling an unexpected leak or preparing for a major plumbing repair, being able to shut off your water supply can save you from potential water damage and costly repairs. Here’s a step-by-step guide to help you through the process.

Before diving in, you’ll need to locate your water meter. In most homes, the water meter is typically found in one of two places:

Outside: Water meters are often located near the curb in a concrete box labeled 'Water.' Lift the lid carefully using a screwdriver or similar tool.
Inside: If it's inside, you’ll usually find it in the basement, crawl space, or utility room, often near where the main water pipe enters your home.

“Knowing the location of your water meter is crucial in case of an emergency. A quick response can mitigate significant damage.”

Once you've located your water meter, you're ready to proceed with turning it off. Remember to exercise caution, as some components can be fragile and may require careful handling.

First, find the main shut-off valve, often recognized as an oblong knob situated on the street side of the meter. This valve is also known as the angle stop. Depending on your setup, you might need a curb stop key or a makeshift tool—like a crescent wrench combined with a screwdriver fashioned into a "T" handle—to turn this valve. Carefully position your tool onto the valve.

Turning the valve: rotate it clockwise until it comes to a complete stop. This ensures the water flow is fully shut off. Bear in mind that the valve might be tough to turn if it hasn't been touched for a while, so apply consistent pressure rather than forcing it abruptly.

For those who have a customer valve located after the meter, towards the house, you should also locate this valve. This is your secondary fail-safe measure. Make sure to turn this valve off as well, which usually involves a simple clockwise turn.

If you're unsure or uncomfortable handling these components, contacting your local water department for assistance is a wise step. Many water departments provide free services to turn off the water.

Tip: If you encounter any difficulties or uncertainties about turning off your water meter, don't hesitate to seek professional help. In some cases, turning off the water yourself can void certain warranties or lead to unforeseen issues. A licensed plumber or your local water department are great resources to ensure the job is done safely and correctly.

Once you've finalised your work, turning the water back on is straightforward. Simply return the valve to its original position, making sure it’s parallel to the pipe. Open a tap slowly to release any trapped air in the system, and once the water flows steadily, you're all set!

How do I know if my water meter is off?

Pat checking water has been switched off

To check if your water meter is off, start by locating the meter itself. Typically, it can be found in a box near your sidewalk, covered by a concrete or rectangle-shaped lid. Once you have access to the meter, you’ll need to find the main shut-off valve, also known as the angle stop. This valve is usually on the street side of the meter and has an oblong knob.

Turn this knob clockwise until it stops. When the valve is fully turned off, you should see the water meter stop recording water flow. If there's still movement in the meter despite the valve being turned off, it indicates that water may still be flowing somewhere in your plumbing system, and you may need to take further steps to identify potential leaks or issues.

It is important to note that the water department offers free services to turn off the water. If you are uncertain or unable to turn off the meter yourself, scheduling an appointment with your local water department can be a hassle-free alternative.

What should I do if I can't turn off my water meter?

If you've tried locating your water meter and using a curb stop key or a makeshift handle but still can't turn it off, don't panic. Water meters can sometimes seize up due to rust or debris, making it hard to close the valve. Here's what you can do next:

Contact Outright Plumbing Maintenance 03 9501 3777

If it's a more complex issue, contacting Outright Plumbing Maintenance can be a good option. We can switch your water supply off and investigate your water leak issue in no time.

Avoid forcing the valve:

If the valve won't budge, it's important not to force it, as this can cause damage to the piping or valve, leading to more significant issues. Instead, wait for professional assistance.

Remember, water emergencies can be stressful, but with these steps, you can ensure the situation is handled promptly and safely.

What are common reasons to turn off your water meter?

There are several situations where you might need to turn off your water meter. One of the most common reasons is to perform plumbing repairs or maintenance. Whether fixing a leaky faucet, replacing a broken pipe, or installing new fixtures, shutting off the water supply can prevent potential water damage and make the job much easier.

Another reason is in case of an emergency, like a burst pipe or significant water leak. Quickly turning off the water can help minimize damage to your property and reduce water waste. It's especially crucial in areas prone to freezing temperatures where pipes can burst unexpectedly.

Additionally, if you're planning extended travel or will be away from your home for a long period, turning off the water meter can prevent unexpected issues while you're not around. It ensures that any minor leaks or issues don't escalate into serious problems in your absence.

Last but not least, some homeowners turn off their water meter to save on utility costs, especially if there's a known leak. While this is a temporary solution, it's also a good reminder to address and fix the underlying issue promptly.

Need assistance with your water meter or leak detection? Contact our friendly team 03 9501 3777 today.
Our team is dedicated to repair all types of water leaks and ensuring your water supply is back up and running again in no time.